What happens after you order from Veya

The Veya team

You have placed your order. Here is what happens next, step by step, so you always know where things stand.

1. Your order confirmation

Once your payment goes through, we email you an order confirmation. It lists what you ordered and includes a link to your order status page. Keep it: your order number is your reference for anything you need from us.

Every order is prepaid at checkout by card, Apple Pay or Google Pay. There is no cash on delivery, and shipping is free on every order.

2. Six hours to cancel, free

You can cancel free of charge within 6 hours of placing your order. Email info@veyalight.com with your order number and we refund you in full. We go by the time your message reaches us, not the time we reply. After 6 hours your order is being prepared and can no longer be cancelled, except where the law gives you that right.

3. Dispatch and tracking

When your order is dispatched, we email you, with a tracking link where available. You can also check on it at any time through the order status link in your confirmation email, or by signing in to your account.

4. Delivery in an estimated 2–5 working days

We deliver to addresses in the UAE only. Delivery takes an estimated 2–5 working days from dispatch. That is an estimate, not a guarantee.

If your parcel seems late, send us your order number and we will chase it. If it never arrives, we send a replacement or refund you in full, your choice. The details are in our Shipping policy.

5. When it arrives

Before you put it away, take a minute to check:

The bottle is sealed.
You received what you ordered.
Nothing is damaged.

If anything is damaged, wrong or missing, tell us within 48 hours of delivery, with a photo of what arrived and its packaging. A phone photo is enough. We replace it or refund you, your choice, at no cost, and you do not need to send anything back. If a fault shows up later, tell us within 30 days of noticing it.

6. Our 30-day money-back guarantee

Every order has a 30-day money-back guarantee, whatever the number of bottles. Message us at info@veyalight.com within 30 days of delivery with your order number and we refund your whole order to your original payment method within 7 working days. You do not need to send anything back. The full terms are in our refund policy.

Opened bottles cannot be returned for a change of mind, because a broken seal cannot be restored. This never applies to an order that arrives damaged, wrong or faulty. Read the full Refund policy.