How we make it right

Four things can go wrong between our hands and yours: a jar arrives dented, the wrong size turns up, the parcel never arrives, or you order at midnight and change your mind before breakfast. Here is what happens in each case, written before anyone needs it.

If something arrives wrong

Damaged, incorrect, or never delivered: you choose a free replacement, or the full amount refunded to the card you paid with. Nothing is ever sent back to us. This holds on every order, of every size.

If a fault appears later

If a fault appears within thirty days of delivery, whether it was obvious from the start or hidden, the same choice is yours. Thirty days is the window United Arab Emirates law gives you, and we do not shorten it.

The quickest way to sort it

One photograph within forty-eight hours and we settle it without further questions. A phone photograph is enough. Opening the jar to check it changes nothing, a parcel that never arrived needs no photograph, and missing the window does not remove your rights.

Six hours to change your mind before it ships

An order can be cancelled within six hours of being placed. Tell us inside that window and we stop it and return the full amount, with nothing deducted. After six hours it has entered fulfilment and we can no longer pull it back. We would rather give you a number you can hold us to than a promise that depends on the day.

Once it reaches you, the seal decides

On a two or three-jar order, any jar still sealed can come back within fourteen days, for the full amount you paid for it, to an address here in the Emirates. On a single-jar order there is nothing sealed left to return, so a change of mind is not covered.

Veya is sealed at the factory. That seal cannot be replaced once broken, and a jar that has been out of our hands cannot be restored to the condition it left in, so it cannot go back into stock or on to another woman. That is the whole of the reason, and it applies to nothing else on this page.

If the replacement goes wrong too

Then you choose again. A second failure uses nothing up. A full refund is still yours to take, and so is another replacement if you would rather. There is no cap, because a cap would only ever protect us.

No fees

No restocking fee, no return-shipping fee, no handling fee, no deduction of any kind. A refund is the full amount you paid, VAT included.

Your rights, and where we are

Veya is sold by Mumenaya Commerce LLC, registered in New Mexico, United States, and shipped to you from within the Emirates. Being a foreign company changes nothing about the rights you hold: United Arab Emirates consumer protection law applies to this sale, and where it and this page ever disagree, the law wins.

A person

Write to mumenayacommercellc45@gmail.com. A person who works on Veya reads it and answers within one working day. Your order number is your reference. We keep a record of every complaint until it is closed and tell you the outcome either way. If we cannot settle something between us, you may take it to the United Arab Emirates Ministry of Economy's consumer protection channels.